What is ‘Disruptive Innovation’ supposed to mean?
Brand experience / Customer Service / Grocery / Innovation / Technology / UK

What is ‘Disruptive Innovation’ supposed to mean?

By Robert Hocking, Head of Strategy, Saatchi & Saatchi X London. The IGD’s recent London conference focused on ‘disruptive innovation.’ The organisers brought together industry heavyweights formed of retailers and brands, several spoke, and all claimed the new reality of business was a universe of shoppers who expected low price. Let’s call their view ‘the … Continue reading

Impress the boss with some whisky wisdom
Brand experience / Digital and online / Food and drink / Innovation / Making life easier / Omnichannel / UK

Impress the boss with some whisky wisdom

You might be new to whisky, hoping its sophistication will revamp your cider-soaked image, or perhaps you’re a well-drunk whisky connoisseur looking for constant inspiration and degustation suggestions to keep engaged with this popular tipple. Whichever you are, the Whisky Store’s new website should be your next stop. They have taken their flagship store experience … Continue reading

Hermes creates an impossible store online
Alternative use of space / Brand experience / Clothes / Digital and online / France / Innovation / Luxury / Omnichannel

Hermes creates an impossible store online

Over the past few months, we’ve seen a lot of innovation in retail, and one example that has particularly stuck with us, came from luxury fashion retailer, Hermes. Hermes have recently launched their site ‘La Maison des Carres’, which is inspired by the idea that the shopping experience they’ve created online is impossible to recreate … Continue reading