Asda to launch unmanned click and collect sites
Alternative use of space / Asda / Brand experience / Click and Collect / Food and drink / Grocery / Innovation / UK

Asda to launch unmanned click and collect sites

In recent years, click and collect has become a simple way for shoppers to grab their groceries without the hassle of having to wait at home for a home delivery, or go in-store and do a full shop. In the UK, grocery retailer Asda have been leading the way in this arena, with recent partnerships … Continue reading

Online shopping made easier with Volvo
Brand experience / Cars / Click and Collect / Customer Service / Innovation / Mobile

Online shopping made easier with Volvo

We’ve all experienced the woes of online shopping, either gamble missing the delivery at home or risk your office seeing just how much time you’ve been spending internet shopping. Now with Volvo’s new delivery service car owners never need worry again. Volvo On Call together with Sensus Connect have developed the revolutionary new system that … Continue reading

Click & collect services just keep getting better
Click and Collect / Clothes / Customer Service / Innovation / Omnichannel

Click & collect services just keep getting better

Collect+ is a click and collect service used by over 260 retailers including Amazon, eBay, Asos, House of Fraser and Topshop. The premise is simple; Collect+ has teamed up with local, long-opening-hours merchants all over the country.  Shoppers can request their parcels to be delivered to these merchants so they can pick them up when … Continue reading

Click & Inspect
Click and Collect / Clothes / Customer Service / Gap / Innovation / Omnichannel

Click & Inspect

When ‘Click & Collect’ was introduced many pundits were curious about its chances.  After all, wasn’t half the convenience of online shopping the fact that your purchases were delivered to your door?  However, they’d forgotten that many people aren’t home to receive their delivery, and one can’t always count on having good neighbours.  As we … Continue reading

A fashionable drive-through
Alternative use of space / Click and Collect / Clothes / Customer Service / Making life easier / Selfridges

A fashionable drive-through

Christmas shopping can reduce even the most ardent shopper to tears.   The crowds, the endless queues, and even those who decided to eschew the rush and shop online still face the nail biting worry that not everything will arrive before the “big day”.  However, high-end retailer Selfridges have decided to help shoppers avoid queues … Continue reading

Asda’s going underground
Asda / Click and Collect / Food and drink / Grocery / Innovation / Omnichannel

Asda’s going underground

We’ve all got less time on our hands, or at least it feels that way, so when a shopper journey is made easier, more convenient or simpler, it is generally a very good thing. This week something that seems to tick all three of those boxes is grocery retailer Asda’s announcement that they’re placing click-and-collect … Continue reading